Overview
At Flair Aisle, we want you to be happy with your purchase. Because we sell print-on-demand items produced by third-party vendors, our return policies are as follows.
All approved returns are issued as store credit only. We do not offer cash refunds or refunds to the original method of payment.
Returns must be requested by email to hello@flairaisle.com within 7 days of delivery. Requests submitted after this period may not be eligible for return or credit.
Eligibility for Returns
To be eligible for a return:
- Your item must be unused, unread, and in the same condition in which you received it
- The item must be returned in its original packaging, when applicable
- You must provide proof of purchase (order number or receipt)
Please do not send items back without contacting us first at hello@flairaisle.com, as unauthorized returns may not be accepted.
Print-on-Demand Items
Because print-on-demand items are custom-made for each order, we generally do not accept returns or offer store credit for these items unless:
- The item arrives damaged
- The item has a manufacturing defect
- The wrong item was received due to our or the vendor’s error
If any of the above apply, please contact us at hello@flairaisle.com within 7 days of delivery with photos of the issue so we can review your request.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards or store credit
- Downloadable or digital products
- Sale or clearance items
- Print-on-demand items that are not defective or damaged
Store Credit Policy
- All approved returns are issued as store credit only
- Store credit has no cash value and cannot be transferred
- Store credit does not expire unless otherwise stated
- Original shipping fees are non-refundable
Once your return is received and inspected (if applicable), you will be notified by email regarding approval or denial.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos of the damage or defect
Approved claims will receive store credit or a replacement at our discretion.
Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to our error
- Shipping costs are non-refundable
- We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items
Return instructions will be provided once your request is approved.
Exchanges
We do not offer direct exchanges. If your item qualifies for a return, store credit will be issued, which you may use to place a new order.
Late or Missing Store Credit
If you believe your store credit has not been issued:
- Check your email for confirmation
- Review your customer account (if applicable)
- Contact us at hello@flairaisle.com
Need Help?
If you have questions about this policy or need assistance with a return, please contact us through our contact form or email us at hello@flairaisle.com.